ram98 FAQ — Find the answers to your questions here

Go to the ram98 login page and click the Register button. Enter your phone number or email address, a password of your choice, and your date of birth (must be 21+), then set your username. Your account will be ready within minutes and you can start playing. Make sure all the details you enter are accurate, as they must match when KYC verification is done.

First, check that Caps Lock is not on. Then turn off your browser's autofill and type your credentials manually. If you have forgotten your password, click "Forgot password?" and reset it using your registered phone number or email. If that still does not work, contact the support team via Live Chat — they are available 24 hours.

Contact the support team directly through any communication channel to change your phone number or personal details. For security reasons, these changes cannot be made directly through the site interface — they are only processed after the support team has verified your identity. You will need to prove ownership of the account.

A username can include English letters (a–z, A–Z), numbers (0–9), and underscores (_). Your password must contain at least English letters, numbers, and symbols — the longer it is, the more secure. Avoid predictable combinations such as your date of birth or your own name.

Each person at ram98 is allowed only one account. Two different people cannot share the same phone number or payment account at the same time. If this is detected, the account may be suspended, so please register using your own personal details only.

ram98 has two support channels — 24-hour Live Chat and email [email protected]. Live Chat is the fastest way to get an immediate response, while email is better suited for software issues or matters that need a full detailed explanation. Please choose one of these two channels to get in touch.

Yes. The entire ram98 support team operates in Burmese. Just open Live Chat and type in Burmese — no translation needed. Our staff understand the needs of Myanmar players well and can provide effective assistance.

Before contacting support, have your account username, registered phone number or email, and a detailed description of the issue you are facing — such as the amount, date, and transaction ID — ready. Having this information on hand will allow the support team to resolve your issue faster.

Yes. ram98 support operates 24 hours a day, 7 days a week (Myanmar Standard Time). Whether it is a Wednesday evening or the early hours of the morning, support is available without interruption. There are no office hours restrictions.

When a connection drops, the game continues to run on the server side and the result is recorded. When you reconnect, the result will be displayed accurately and any deduction or addition to your balance will already have been processed correctly. If any discrepancy occurs, contact the support team with the transaction ID.

ram98 can be accessed and played directly in a mobile browser — no download required. Open Chrome on Android or Safari on iOS, type ram98.run, and you can play in full. If you add a shortcut to your Home Screen, it opens instantly just like an app.

Phones running Android 8.0 or above, iPhones / iPads running iOS 14 or above, and Windows / macOS computer browsers (Chrome, Firefox, Edge, Safari) — all are supported. Older phones that can no longer receive OS updates may occasionally have display issues, so keep your browser updated to the latest version.

Clearing your browser cache is the fastest fix. In Chrome, go to Settings → Privacy → Clear browsing data → Cached images and files, then delete. After that, open ram98 again. You can also try switching from Wi-Fi to 4G/5G mobile data to see if that makes a difference. If the problem continues, contact the support team via Live Chat.

Live casino games stream video in real time, so a fast connection is required. A weak connection may cause the game to load slowly or not work properly. Try closing and reopening your browser, clearing the cache, then try again. If you have a VPN running, turn it off and try once more.

Most deposits appear within a few minutes. If it still hasn't shown up after 2 hours, contact the support team via Live Chat with a confirmation screenshot of your payment. Include the amount deposited, the time of payment, and the transaction reference number — the support team will look into it for you.

ram98 offers four payment methods — KBZPay, Wave Money, AYA Pay, and bank transfer. The minimum deposit amount is 3,000 Ks and the minimum withdrawal amount is 30,000 Ks. Withdrawal processing normally takes 15 minutes to 2 hours.

ram98 does not charge any deposit fees. However, payment services such as KBZPay, Wave Money, and AYA Pay may have their own fees — check on their respective platforms. Bank transfer fees may also vary depending on the bank.

When depositing with Wave Money, make sure you enter the destination account number provided by ram98 correctly before sending. If you send to a wrong number, the chances of getting the money back are very low, so double-check first. Only amounts above 3,000 Ks will be reflected in your account, and make sure you are also aware of Wave Money's transfer limits.

ram98's welcome bonus adds 120% of your first deposit as a bonus, up to a maximum of 500,000 Ks. For example, if you deposit 20,000 Ks, you receive a bonus of 24,000 Ks, giving you a balance of 44,000 Ks. To withdraw that 24,000 Ks bonus, you need to complete a 25x wagering requirement — that is 600,000 Ks in total wagers.

KYC is typically requested before your first withdrawal or when your activity exceeds a set amount. This is to protect players and prevent money laundering — it is a standard process on any platform. If you registered with accurate information from the start, getting through KYC will be much smoother.

You will receive a reason for the rejection (for example, photo is blurry, unreadable, or missing required details), and you can correct the issue and resubmit. If you are not sure why it was rejected, connect with the support team via Live Chat and they can walk you through it step by step.

KYC documents submitted to ram98 are transferred with SSL encryption and stored in an encrypted database accessible only to authorised personnel associated with the player. We take the privacy of Myanmar players seriously and will never sell or share information with any third party.

Normally, a Myanmar National Registration Card (NRC) is the main accepted document. If you do not have an NRC, you can also submit a passport. The photo must be fully visible, with the name, number and image clear and free of any defects. A selfie with your ID may also be requested.

Players who have completed KYC will have their withdrawals processed more smoothly. Normal withdrawal time is 15 minutes to 2 hours. Attempting to withdraw without completing KYC may cause processing delays, so you should complete KYC as soon as you open your account.