ram98 Privacy Policy

This Privacy Policy ("Policy") explains how we manage the personal information of players ("you" or "user") who use the ram98 platform and its related services ("Services"). By accessing or using the ram98 website (https://ram98.run), you agree to the terms set out in this Policy.

We are committed to handling your personal information with respect. Please read this Policy carefully. If you have any questions, contact us at [email protected].

---

1 Information We Collect

When you create an account and use our services on ram98, we collect the following personal information—

a) Information You Provide Directly

• Name, date of birth, and gender
• Email address and contact details
• Payment methods (KBZPay, Wave Money, AYA Pay) and transaction records
• National identity information such as NRC for identity verification (KYC)
• Account login times, session details, and activity logs

b) Technical Information Collected Automatically

• IP address, browser type, and version
• Device type, model, and operating system
• Website access logs (log files), pages viewed, and clicks
• Cookies and similar tracking technologies
• Service access time and duration

---

2 Purposes for Using Personal Data

ram98 uses your personal data only for the following purposes—

1. To create, verify and manage your account
2. To process deposits and withdrawals
3. To manage game history, bonuses and winnings
4. To prevent financial fraud and ensure legal compliance
5. To provide 24/7 customer support
6. To protect platform security and player safety
7. To improve our services
8. To meet legal, regulatory or supervisory obligations
9. To send promotions and bonus offers, where you have given your consent

---

3 Cookie Policy

Our website uses cookies to improve service quality and enhance your gaming experience. The types of cookies are—

• Essential Cookies — Required for the website to function properly; disabling them may affect access to services
• Functional Cookies — To remember your login status, language preference and game settings
• Analytics Cookies — To understand website traffic patterns and gaming activity

You can control cookie acceptance through your browser settings. However, please note that some services will not be available if essential cookies are disabled.

---

4 Sharing and Disclosure of Personal Data

ram98 will not sell or rent your personal data to third parties. However, we may need to share your data in the following situations—

• Payment Processors — Financial service providers such as KBZPay, Wave Money and AYA Pay (required to process deposits and withdrawals)
• Legal Requirements — Due to a court order, official request or legal compliance obligation
• Platform Protection — To prevent fraud, financial crime and cyber attacks
• Service Providers — Technology companies that operate services on our behalf (they may only use data under our instructions)

We will endeavour to notify you before any such sharing takes place, unless prohibited by law.

---

5 Data Retention Period

We retain your personal data for the following periods—

• For as long as your account is active and for 5 years after the service ends
• Financial records — 5 to 7 years, in accordance with applicable legal requirements
• Customer support communication records — 2 years
• If a legal dispute is ongoing — until it is resolved

Once the retention period has passed, we will securely delete your data or anonymise it.

---

6 Data Security Measures

ram98 applies technical and administrative measures to protect your personal data—

• SSL (Secure Socket Layer) encryption for all data transfers (TLS 1.2 / 1.3)
• Identity verification and encryption of financial data
• Staff access controls with restricted permissions for each service
• Regular security audits and intrusion detection systems
• Two-Factor Authentication available for account login
• Disaster protection — data recovery plan

Despite these measures, no digital platform can guarantee 100% security. If a data breach occurs, we will notify you in accordance with applicable law.

---

7 Minimum Age Requirement (21+)

ram98 services are for adults aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that a person under 21 has submitted their data to us, we will delete it immediately. For any concerns regarding this, please contact [email protected].

---

8 Your Personal Data Rights

You have the following rights regarding the personal data we hold about you—

• Right to Access — You can request a copy of the data we hold about you.
• Right to Rectification — You can request that any inaccurate personal data be corrected.
• Right to Erasure — You can request that your data be deleted after your account is closed, provided there are no legal obligations preventing this.
• Right to Restriction — You can request that certain processing of your data be restricted.
• Right to Data Portability — You can receive certain data in a machine-readable format.
• Right to Object — You can object to certain data processing activities, such as receiving bonus offers.

To exercise any of these rights, send an email to [email protected] and we commit to responding within 30 days.

---

9 Notification of Changes

This policy may be reviewed and updated from time to time. When significant changes are made—

• The updated policy will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this policy will be changed.

Continuing to use our services after changes are announced will be taken as your acceptance of the revised policy.

---

10 Policy Complaints and Contact

If you have any questions, complaints, or objections regarding how we handle personal data, you can contact ram98's data protection officer—